F.A.Q.


Account

How do I create an account?

1) Click the "Account" link at top of our site.

2) Click the "Create account" link at the bottom of our site.

3) Enter your information.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

1) Click the "Account" link at top of our site.

2) Click the "View Addresses" link at the right site of our site.

3) Click the "Add a new address" link at the left site of our site.

I forgot my password.

1) Click the "Account" link at top of our site.

2) Click the "Forgot your password?" link at the bottom of our site.

3) Enter your mail adress

 That link will send an email to you with your password.

Shipping

Do you ship to my country?

Yes, we ship to all countries worldwide without any exceptions. 

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. We will ship your order shortly after we receive payment from you.

How much is my shipping?

All orders are shipped free of charge worldwide. For more information visit our delivery info page.

My order never arrived.

Most orders are delivered within shipping time frame. If you're order has not been received following an adequate period of time please contact us at info@branchvip.com Reasons for delay:
- Customs clearance ( + 5-7 business days )
- Remote areas ( + 3-4 business days )
- Return to sender ( you will be contacted )

An item is missing from my shipment.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance.

More

Do I have to pay sales tax?

No, our price is inclusive taxes

How do I contact you?

Please email info@branchvip.com regarding any general or shipping inquires.